Are you reminded of a high security government facility? Dr. Tariq Habib, CEO of the Canadian-based voice authentication biometrics solutions provider VoiceTrust, believes those mental images are no longer relevant. Voice biometrics refers to the control of access to information based on a person’s voice print, which is completely unique. This form of biometrics is not just an important security tool; it can actually increase productivity and increase cost savings.
Habib acknowledged that some barriers remain to convincing the enterprise of the effectiveness and necessity of biometrics. “Barriers around implementing voice biometrics are similar to those surrounding any new or unfamiliar technology,” he said. Those barriers include apprehensions about protecting confidential information, a reluctance to change the status quo and financial constraints. “End-users are concerned about privacy, it can be difficult to alter how people complete tasks day-to-day and the hardware costs for on-site iris and fingerprint scanners can be prohibitive for some organizations,” Habib remarked.
However, companies that implement biometrics reap significant benefits. Habib pointed out that VoiceTrust’s customers have experienced improved security and a more convenient authentication experience after deploying the firm’s voice biometrics technologies. Two of the company’s clients, both of which are on the Fortune 500 list, gained over 100,000 hours of employee productivity annually. Deploying VoiceTrust’s technology also meant that password reset time went from four and a half hours to 15 minutes. In addition, both of these businesses were able to reduce their help desk costs by 16%.
Habib credited VoiceTrust’s success to its expertise in the field. The company holds a number of patents in the field of voice biometrics, which it utilizes in its authentication solutions. Moreover, VoiceTrust’s R&D department has created innovative solutions that help its clients become more efficient and profitable. “As the biometrics field is so complex, in-house expertise is a crucial success factor for project deployments in order to exceed our customer expectations,” Habib commented.
VoiceTrust’s CEO expressed confidence about the future of voice biometrics and its relevancy to enterprise security. Habib explained that unlike other forms of security, voice biometrics is based upon a distinguishing physical characteristic that cannot be easily replicated. “The main differentiator is that voice biometrics authenticates people based on who they are in terms of their voice as opposed to what they know,” he said. Using voiceprints to identify users offers them greater protection. “This allows for increased security, especially in remote authentication scenarios,” Habib added. In addition to remote authentication, voice biometrics is an optimal solution for multi-factor authentication, in which more than one form of identification is used to verify a transaction’s legitimacy. Furthermore, Habib noted that voice biometrics solutions are eminently customizable. “The technology is highly configurable to balance the security and user experience needs of organizations,” he said.
The technology behind voice biometrics is no longer a futuristic notion that only exists on the silver screen or between the pages of science fiction books. It is accessible and effective, and solutions providers such as VoiceTrust are using it to make the enterprise a safer place.
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