“We are absolutely delighted to make these announcements – simply because they have come about due to sheer demand for what we are offering – a whole new era in Customer Experience Management (CEM),” said Leon Hardwick, Director, Global Sales and Marketing at SpatialBuzz.
SpatialBuzz uses crowd sourcing techniques to derive intelligence by engaging the user about the “live network” status.
“The key to it all is being transparent with end users about network performance, leading to major savings in outage costs and call centre management, and also boosting customer loyalty and cutting churn. Service providers all over the world are recognising the sheer power of our offering and we’re growing fast to meet their needs,” added Hardwick.
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