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Samsung tells Galaxy Note 7 users to ‘immediately’ turn off phone

Samsung tells Galaxy Note 7 users to ‘immediately’ turn off phone 

Over the weekend, the company issued a call to Samsung Galaxy Note 7 users to turn off their phones.

“We are asking users to power down their Galaxy Note 7’s and exchange them as soon as possible,” Koh Dong-jin, Samsung’s mobile president, said in the statement. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible.”


Burned: Galaxy Note 7 recalled due to exploding batteries

Samsung Canada has started a Canadian Product Exchange program for the Galaxy Note 7.

The Canadian Product Exchange will offer consumers the following choices: 

1. Exchange current Galaxy Note7 device with a new Galaxy Note7 
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7edge through the carrier or retail outlet where they purchased their device 

To register for a Galaxy Note7 Exchange, owners should visit: to initiate the Galaxy Note7 product exchange. 

Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns. 

Samsung released the Galaxy Note 7 on Augus 19. The Galaxy Note series is one of the most expensive lineups made by Samsung.

Two weeks ago, several owners of the recently released Note 7’s  began posting accounts and photos of their new Samsung smartphones that have burned due to over heating battery units. Samsung issued a worldwide recall of 2.5 million Note 7’s. Last week, Samsung states said it has identified 35 cases of the Galaxy Note 7 catching fire. Most of the incidents incidents occurred while the battery was being charged. According to the Samsung’s investigation, the  Note 7’s rechargeable Lithium Ion battery was the cause of the fires.

Before Sunday’s announcement,  the United States Fedearal Aviation Administration had issued a warning to passengers against bringing the Galaxy Note 7 on planes.

Shortly afterwards, Transport Canada issued a safety advisory to air operators, passengers and crew of the risks involved in transporting the new Samsung Galaxy Note 7 smartphone in checked baggage or inside the cabin of an aircraft.

Transport Canada recommended “that Samsung Galaxy Note 7 devices be carried in the cabin, where an incident can be immediately mitigated, and not in checked baggage.” The agency also strongly advised agains using or charging the phone in the cabin of any aircraft.

“Lithium-ion batteries that typically power these devices have the potential to overheat or short-circuit if they are defective, mishandled, or not packed properly. In turn, this can lead to a fire and cause a chain reaction with other lithium-ion batteries nearby,” Transport Canada said. “This type of fire could easily overwhelm the fire suppression system of an aircraft.”

Over the weekend, Samsung said, Health Canada is also working with Samsung for the recall of the Note 7 devices.

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