The product provides customers with several purchasing capabilities, including online access to store-level inventory, real-time lookup for inventory in other stores, and support for returns regardless of the channel through which the items were purchased.
It also helps retailers provide support across a number of mobile devices. It mobilizes associates with mobile point-of-service (POS), tablet POS, and assisted selling tools.
For retailers, the product provides store clustering capabilities, which allows retailers to target products to specific customer populations and optimize space planning in stores. It also lets them harness analytics to determine where their best customers are located and which products they are purchasing.
A single inventory master enables retailers to make inventory visible at all times to customers and employees. The product also connects more day-to-day supply chain operations, and now offers operational forecasts that show the transfer of demand that occurs when assortments change.
Improved integration means that the product can be implemented as a comprehensive suite or as modular best-of-breed point solutions, and its new dashboard provides a single point for managing retail integrations.
“Oracle Retail version 14 is our largest release in terms of functionality and manpower invested in development. This release aligns with the industry investments, has a sharp focus on quality and lowers the total cost of ownership for retailers. It further differentiates Oracle when the retailer is choosing a point solution and in situations where the retailer is transforming multiple business operations to enable a more effective customer experience,” said Mike Webster, SVP and GM, Oracle Retail.
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