The report, officially titled “The Forrester Wave™: ECM Transactional Content Services, Q3 2015”, examined the 10 most significant software providers in the transactional content services sphere. By seeing how companies measure up to a 26-criteria evaluation, Forrester can track a provider’s leadership, functionality and success rates.
In its findings, the report claimed, “OpenText has the broadest ECM backbone for enterprise applications. SAP® ERP and CRM software, as well as Oracle® E-Business Suite, are the home court for OpenText. Specifically, it’s best for embedding ECM within the lead (tier 1) application…”
OpenText’s high rating is attributed to its vision of a connected workspace. The company has long been practicing a method of business wherein knowledge workers have a full view of transactions and cases.
“We are excited to be recognized by Forrester as a leader in ECM Transactional Content Services,” said Adam Howatson, Chief Marketing Officer for OpenText. “The scope and impact of ECM is changing, and we believe that this ranking reflects our dedication to working with our customers to extract maximum value from all the information flowing through their organizations while ensuring optimal governance. Integrating the proven capabilities of our ECM solutions into existing business applications is a transformative step toward becoming a truly effective digital enterprise and revolutionizing efficiency, productivity, and insight.”
Typically, ECM is used for opening accounts, processing invoices, loan origination and employee/customer onboarding. OpenText’s high level of integration with other transactional process applications sets it apart from the competition.
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