This proliferation of information sharing poses a huge threat to security and control of organizations over their sensitive information and if once breached it is nearly impossible to fix the problem.
To counter this risk associated with the spread of consumer-grade file sharing in unmanaged cloud environment, OpenText has introduced OpenText Core, a cloud-based multi-tenant SaaS offering for information management, social collaboration, activity feeds, administrative controls and live editing.
In an exclusive interview with IT in Canada OpenText vice president, Lubor Ptacek discussed the product and how its features can help to decrease enterprises’ risk of security breach.
ITIC: How does OpenText Core help with data sovereignty management?
Lubor: OpenText Core is basically an application that resides on top of the OpenText Cloud, so it’s powered by the cloud. It takes full advantage of the infrastructure, and it is very strong in terms of our geographic presence and our ability to cater for business users. OpenText Core has been built for businesses, and it is not a consumer application that is trying to pretend to cater to businesses.
Now, the way that value is delivered basically allows our customers to sign up on their own, upload their documents, share them with their colleagues and collaborate on those documents and it provides a number of very unique capabilities how to do that.
Everything happens in the cloud. You don’t have to work on the content on your own laptop and then upload it and then sync up between you laptop. None of that is desirable by organizations because what organizations want is a control over the information and one of the key thing that OpenText Core delivers.
It is a sort of balance between the user experience which is mobile first and then very compelling and then very easy to use and what you expect today from a very modern cloud-based software but it is combined with the kind of control that organizations want. They want to be able to control the information and they want to be able to control the users in terms of what they can do with that information. So everything happens in that environment.
We have very compelling viewers so that you can open the documents right there in the cloud, all the tasks are available to those viewers. You can do all the usual manipulations of content and then you can collaborate, so there is a lot of social type of capabilities included from liking and following all the way to comment and sharing and inviting external users very easily, so all of that can be done.
ITIC: The press release says “current market trends is one of the reasons which led to the new product.” What are the factors considered for the announcement of this new product?
Lubor: We see a market trend where lot of customers like to purchase new software starting from teens in an organization, so one or two find a new piece of software, they like it, they sign up and they invite their colleagues. There are several dozens of people, maybe hundred people are actually sharing and working on information. We see that as a trend because it is very distinct from how enterprise software has been typically purchased to a centralized procurement type of purchase led by IT.
In this case, it happens very often outside of the IT (environment), but that opens up a lot of concerns when that software is consumer software because it does not provide the kind of security and control that enterprises need. So, we are addressing the need, we are seeing that as a hole in the market where we can provide them the balance between what the users want and between those of organization needs.
ITIC: What is the difference between Dropbox and OpenText Core, and how is privacy dealt with by OpenText Core?
Lubor: Dropbox is purely synchronizing the data on your desktop with the data in the cloud which is what many users like, and we have a similar offering called OpenText Box (for that purpose). If you start doing this kind of synchronization inherently, the information ends up being distributed on any number of devices, and it is extremely difficult for the organization to keep the control over that information. So a lot of customers are coming to us and say Dropbox is being used by our users is not authorized and it is a nightmare because they use their private accounts and they share work information over those private accounts, and that is not what the organizations actually want.
If customers are interesting in that kind of sharing documents through file sync and share, we provide an alternate solution called OpenText Templebox. An OpenText Templebox is the same type of look and feel, same type of functionality, however the underlying repository is the OpenText content server which usually resides on premises of the organization so that the organization has full control of that content.
ITIC: What is the difference between a regular dropbox and an OpenText Templebox?
Lubor: The key differentiator is the fact that we have designed it for businesses. This is not a consumer software, it is not a software trying to pretend to be for business customers. This is basically business software. The main difference is the balance between the user-centric features, the friendliness, the mobile clients and all that kind of stuff users want but the controls that you have as an administrator to actually decide who gets to share what and how.
ITiC: What are some of OpenText Core’s other noteworthy features?
Lubor: Some of the key features are the activity feeds which gives you a very visual access to what actually happened to a particular document or a file, one can access the version of the software very easily. These are the business-centric features that we believe our customers will like. We have been catering to businesses of many many years, so that is quite noteworthy.
ITiC: Will there be any upgrades to this software in the future?
Lubor: It is all in the cloud, so the notion of upgrade is actually kind of “invisible” to the users. We will be adding functionality all the time. It is one environment, and everybody is using that one environment, but there are many tenants in that one environment and every organization is their own tenant. So any upgrade we do will be provided to all the tenants at once.
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