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OpenText extends AI offering with tech from cloud company 
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OpenText extends AI offering with tech from cloud company  

The Waterloo, Ont.-based company announced this week the rollout of its OpenText Release 16 Enhancement Pack 3 (EP3). The product delivers upgraded analytics and AI capabilities through OpenText Magellan, the company’s pre-configured AI platform. EP3 also comes with advanced IoT and information security capabilities.

Earlier this year, the Canadian company purchased Covisint for US$103 million. The Detroit-based company is known for building digital identity management solutions, IoT applications, and solutions for automotive and transportation supply chain industries. OpenText plans to employ Covisint’s technology to build-up the reach of the OpenText Business Network and help its customers connect to secure IoT devices and systems.

“More and more enterprise information is being created by machines, rather than humans. At OpenText we are prepared for a future where enterprises need to automate, collect, manage, and derive insight from these new sources of data and information,” said Mark J. Barrenechea, vice-chairman, CEO and CTO, OpenText. “The deep integration of the Covisint and Guidance Software teams into OpenText ensures our customers have the technology they need to manage increasingly information-intensive businesses, and to maximize the value of all available data, no matter where it is created.”

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Covisint provides OpenText Business Network with an IoT platform. EP3 will use Covisint’s identity and access management capability to enable customers to secure their access to the information and back-end systems of their partners.

The enhancements to EP3 include:

Experience: EP3 helps business users rapidly deploy microsites, modify and publish personalized content, and with the new Media Management Digital Hub, automate and collaborate on the syndication of media. This release also extends the reach of the Experience Suite into the Microsoft Azure cloud and contact centre integrations to Amazon Connect.

Business Network: In EP3, Business Network delivers more B2B self-service capabilities for improved user control and flexibility, with new features such as user-defined custom alerts for events or non-events, such as not receiving an expected order at a certain time of day. With enhanced integration with OpenText Process Suite, Business Network EP3 introduces auto-provisioning for trading partners that email invoices as PDF attachments. 

Process: EP3 delivers significant advancements in low-code development enabling richer and more complex applications to be built more rapidly. Advancements focused on increasing UI capabilities, driving intelligent process automation with business rules improvements, additional security options at multiple stages of development, and new APIs for expanded integration capabilities. Additionally, EP3 delivers compliance with key government accessibility regulations. 

Content: EP3 builds on OpenText ECM leadership, supporting the shift to content services and connecting content to the digital business. Main advances include: Enhanced GDPR readiness, deeper integrations with Office 365, simplified user experiences, expanded SAP Fiori support, easier archiving, mobile capture, and accelerated app development.

Discovery: EP3 adds EnCase—the industry gold standard for forensically sound collections and preservation—to the Discovery Suite, furthering the OpenText vision of seamless enterprise discovery for litigation, investigations, and compliance. EP3 also improves the usability and accessibility of search, review, and analysis in the Discovery Suite.

“With this release we are further empowering OpenText customers to do more with their enterprise information, turning data into insight and a key competitive advantage,” saidMuhiMajzoub, executive vicepresident of engineering at OpenText.

We are using OpenText’s solutions to support our work in digitizing and improving our work processes,” said Chua Soon Guan, chief executive at VITAL Shared Services, a Singapore Ministry of Finance department.We are thrilled to see the enhanced AI, automation and analytics capabilities in Release 16, and will explore with OpenText how they can further support our digital transformation.”


“OpenText is number one in enterprise content services, we have the world’s largest business network, and we’re defining enterprise AI applications and services,” continued Barrenechea

“We are using OpenText’s solutions to support our work in digitizing and improving our work processes. We are thrilled to see the enhanced AI, automation and analytics capabilities in Release 16, and will explore with OpenText how they can further support our digital transformation,” said Chua Soon Guan, Chief Executive at VITAL Shared Services, a Singapore Ministry of Finance department. 

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