Subscribe Now

* You will receive the latest news and updates on the Canadian IT marketplace.

Trending News

Blog Post

Mobile workers productive and engaged, says TELUS

Mobile workers productive and engaged, says TELUS 

Researchers learned that at-home and mobile workers felt they had a better work-life balance and were less likely to quit their jobs. Furthermore, these employees were no less productive than their counterparts at the office. Andrea Goertz, SVP, strategic initiatives and chief communications and sustainability officer, shared her perspectives on why TELUS’ mobile workforce has a high level of job satisfaction.

How did TELUS implement its Work Styles program, which allows employees to work at home or from a remote location? “We took a phased approach: identifying the teams that would benefit most from flexible working and starting with pilot programs,” Goertz responded. She added that this model can benefit other companies. “By starting small and closely monitoring progress along the way, businesses can make adjustments as needed,” Goertz commented.

The TELUS executive believes having a flexible work environment is critical to the company, as well as to the rest of the business world. “Mobile technology keeps us constantly connected and we are increasingly expected to be reachable and responsive at all hours,” Goertz said. “In a wireless world, companies need to create an environment that supports healthy work-life balance. By offering our team members flexible work hours and the option of mobile or at-home work, we’re able to give them something no other perk or benefit can offer: time – whether it be with their families or for themselves. Depending on how far employees live from the office, working in a mobile environment saves time spent commuting, giving them hours of time back in their days to spend on what’s important to them.”

A flexible work environment will become even more crucial as Millennials join the workforce. “As more Millennials enter the workplace, it’s not a matter of ‘if’ businesses should offer flexible working, it’s a matter of ‘when,’ as the Ivey study demonstrates that when it’s supported by the right technology and governance, workers are just as productive, enjoy a better work-life balance and are more engaged,” Goertz asserted.

However, offering the ability to work remotely does not guarantee success from a mobile workforce. A significant part of any remote work program must be employee engagement. “Although mobile workers enjoy better work-life balance, in some cases they may feel a sense of isolation from the rest of their team,” Goertz noted. How can companies engage their employees who work offsite? “Strong leadership, collaboration tools like video conferencing and Telepresence, and making the best use of time spent in the office are key to keeping team members engaged,” she responded. “Empowering team members to make decisions that are right for them is also important in driving team engagement; one mobile team member may feel more engaged working in the office three or four days a week, while another may feel they only need to spend one day a week in the office.”

Goertz shared an example from TELUS that illustrates a successful flexible work program. “Our Work Styles program combines technology, a comprehensive change-management plan and strong support from senior leadership,” she remarked. “Our pilot programs taught us two important lessons: equipping our team members with the right technology to work from home or on the move is essential, and getting strong support from our senior leadership team was a critical step in driving a large-scale cultural shift. We’ve also created a culture where team members are evaluated and rewarded on the quality and consistency of their work, not the amount of time they spend in the office.”

The Work Styles program has been so effective for TELUS that the company has decided to share its expertise with others. “For businesses looking for more guidance, earlier this year we launched TELUS Transformation Office, a consulting practice that leverages our experience and can help other organizations successfully adopt a flexible working model and transform their corporate cultures,” Goertz said.

{module Gone in 60 seconds}

Related posts