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Mitel ups UCaaS position with ShoreTel acquisition

Mitel ups UCaaS position with ShoreTel acquisition 

Mitel’s consolidation strategy of collecting more installed bases is also driving adoption of CloudLink, the company’s on-ramp to the cloud and the Internet of things (IoT).

Combining Mitel’s acquisition of Toshiba’s unified communications business this June with the ShoreTel purchase places the Canadian company in the No. 2 post in global UCaaS subscription, according to Mitel. ShoreTel holds regional offices in the United Kingdom, Germany, Spain, India, and Australia.

Mitel is hoping that its growing install base will enable it to better compete with market leaders such as Cisco and Microsoft.

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“For businesses, moving to a cloud communications and collaboration system inside their own organizations is a natural first step in their digital transformation journey,” said Rich McBee, president and chief executive officer of Mitel. “Mitel and ShoreTel are now stronger together and even better equipped to help take our customers to the cloud, seamlessly and simply.”

“Don Joos and the entire ShoreTel team have institutionalized and mobilized that mantra, and put in place a cloud-first portfolio we are excited to take to customers globally, and a cloud-culture and organization we are thrilled to embrace and expand in Mitel,” McBee added.

With ShoreTel as a wholly-owned subsidiary of Mitel, the Ottawa-based company is now in a better position to help small and medium-sized businesses, as well as, large enterprise companies undergo transition to the cloud and gain access to up-to-date collaboration tools, according to Elka Popova, vice-president and senior fellow for connected work and digital experience at Frost and Sullivan.

“Companies need a pragmatic blueprint to move to the cloud, and with ShoreTel solutions now part of Mitel’s portfolio, Mitel is better-positioned to offer that kind of rational choice to more businesses so that customers can have their cake and eat it too,” she said.

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