As many as 47 per cent of IT leaders in Canada believes that AI will have a transformational or substantial impact on their organizations by 2020, while 38 per cent anticipate growth AI use over the next 12 to 18 months, according to the results of the second annual State of IT report by cloud solution company Salesforce.com. The surveyed polled 2,200 IT leaders from around the world. There were 250 respondents Canada. Their responses were pretty much in line with those from their counterparts in the United States, Japan, the United Kingdom, France, German, the Netherlands, Australia, and New Zealand.
“Customers and employees alike have big expectations for the impact of intelligent technologies. However, not all IT teams are equal when it comes to their sense of urgency — or preparedness — for AI-related tech transformations,” according to the report from Salesforce. “…Sales has an even more aggressive stance on implementing AI — indicating that IT may need to play catch-up to some of their counterparts when it comes to the impact of these technologies.”
The survey also found that the top three technologies expected to have the most transformational business impact by 2020 are cloud computing, AI, and mobile technologies for customers.
Zeroing in on cloud computing, 83 per cent of IT leaders say they feel more comfortable with their knowledge of cloud security than they did five years ago. Another 65 per cent plan on increasing data stored in the cloud over the next 12–18 months.
However, IT teams are moving beyond cloud basics.
“These teams display a keen interest in newer areas of tech — from IoT and AI to low-code development. Although AI is a relative newcomer, it’s considered a critical/high priority by nearly as many top IT teams as cloud computing, making it a hot topic for high performers,” the reports said.
IT teams see that the business units they partner with are prioritizing technologies that aid in three primary areas:
Here’s a look at the Canadian numbers:
Globally, IT teams and line-of-business teams see AI among their top priorities:
Companies are relying more on IT teams for more rapid delivery of smarter customer experiences:
Speed has become a priority:
That is companies are turning to low-code developments:
Find out more about the survey here.
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