The free version of the service includes a standard service catalogue, the HP Propel Knowledge Management solution, and IT news feeds delivered through RSS.
The premium version adds to these capabilities with an enhanced catalogue, advanced authentication methods, and access to an extended Propel Knowledge Management solution.
The product is available on mobile and desktop platforms, and can be integrated with clients’ existing on-premises service management solutions.
Users of HP Propel will see a number of benefits. With the self-service catalogue, IT departments can offer a full spectrum of IT services through a single engagement point, thereby increasing employee productivity and satisfaction. The solution also boosts productivity by reducing the need for employees to contact the service desk, and by simplifying the management of suppliers.
Additionally, HP Propel complements existing deployments, which provides protection for enterprises’ back-end investments.
Using HP Propel, global power and gas company E.ON has managed to fold its multiple catalogues containing 100,000 items down into a single catalogue containing 1,000 items. This has resulted in a 15 per cent reduction in manual service desk activities.
“As our business becomes more complex, we believe that open framework and consumerized user experience are central to enabling our self-service strategy aimed to improve performance and cost control,” said Edgar Aschenbrenner, CIO, E.ON. “The implementation of HP Propel service portal is a key step towards transforming our IT organization into a strictly service oriented multi-supplier environment.”
HP Propel will be available to clients in the Americas, Europe, the Middle East, and Africa in January 2014, while clients in Asia Pacific and Japan will receive access in March 2014.
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