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GTAA selects OpenText to manage information
C-SUITE

GTAA selects OpenText to manage information 

The suite is part of OpenText’s enterprise information (EIM) strategy, to enable organizations to manage information to spur growth, increasing time to competitive advantage. It is designed to reduce risk and mitigate the cost of volumes of content in an enterprise.

The company says it consists of five product suites and OpenText’s EIM strategy delivers a unified developer platform for consistency and integration across suites to enable information flow.

As a governing tool for the GTAA, the suite enables the processing and management of enterprise content for managing a variety of departments and technology systems, sharing content and managing processes across multiple workgroups is important, yet challenging.

With almost 1,200 employees, the GTAA is the collaboration hub for internal teams, external government, travel agencies, 75 airlines with 155 international destinations and other partners.

“Information silos within the company would be detrimental,” noted Juan Pablo Rojas, Digital and Corporate Information Solutions Lead for GTAA, in a press release. “Each department has its own work and goals that support our corporate mandate, so information management is essential.”

The GTAA manages Toronto Pearson International, Canada’s largest and busiest airport. Each year, 36 million passengers travel through Pearson airport. To provide secure and automated business possibilities and to keep the airport running, the GTAA turned to OpenText Content Suite.

“We have continued to grow our use of the Content Suite Platform,” Rojas added. “We have established workflows and many things that are helping the airport run in a better way. Now, employees can also access their content in iShare, an intranet portal with which they are familiar. The convenience of the OpenText system has led to widespread adoption.”

Approximately 500 GTAA employees have direct access to the system and operate documents while the rest of the users view their files through iShare, the company’s branded Content Suite portal.

“We are working on a plan to migrate everything into the Content Suite platform,” explained Rojas. “We have all of our corporate documents in the Content Suite and eventually want to have all our documents in the repository. People can use their personal workspace for their files in draft mode and, once final, move them over into iShare.”

The GTAA has 30 business processes workflows like ordering business cards, exchanging shifts, requesting new tools and employee hiring; and external processes like contracts, amendments, documents and pictures. All these procedure involves specific levels of approval and are routed through to simplify the procedure.

“When someone is looking for a document, they know where to find it,” Rojas says. “We’re saving time (and) money. We’re saving anywhere from $5,000 to $26,500 annually per workflow and 2 to 20 hours per week or per workflow.”

Rojas concluded, “OpenText always has the resources on hand to get the work done. We work well as a team to accomplish our main goal. There are a lot of things in the future for us with OpenText and I’m very excited about the new technology that’s coming. There are some great tools OpenText is working on.”

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