The new user interfaces, analytics, and intelligent search capabilities found in the latest release of the Canadian software company’s enterprise information management platform will help organizations better manage information and digitize their business processes.
The roll out on Wednesday of OpenText’s Release 16 Enhancement Pack 2 (EP2) is focused on cloud optimization, mobility, smart UI, automation, flexibility, self-service, and creative collaboration. EP2 is designed to provide customers with a deeper and broader integration within the OpenText platform and with other leading business applications.
“Today’s disruptive digital technologies, such as the Internet of Things and the Intelligence of Things, have radically transformed both enterprise and consumer spaces, reshaping our expectations of how we work, collaborate, and conduct business,” said Mark J. Barrenechea, OpenText CEO and CTO. “Our capacity to generate and collect information is greater than ever before, and deriving meaningful insight from that information is the next major transformative activity for business.”
He said OpenText Release 16, offers deeper insights into the information flowing inside and outside of their organizations.
The enhancements include:
Experience Suite: EP2 delivers a single, unified CCM platform and upgrade path for all Exstream and Communications Center (StreamServe and PowerDocs) customers. A single platform installer, as well as support for multiple document design tools and composition engines, enables customers to continue using their existing documents and templates while taking advantage of the new system and its expanded capabilities. EP2 also introduces a new secure, cost-effective deployment of cloud-based outbound voice and web surveys for OpenText Qfiniti Survey that improves Voice of the Customer insight by linking survey responses directly to corresponding customer interaction. Survey templates include Bain & Company certified NPS question definition and customizable brand attributes.
Business Network: New mobile support for Active Orders enables customers to review, accept, or reject orders on the go, and provides support for order management workflow for the mobile workforce. Additionally, a new Business Event Notification service provides real-time alerts and improves productivity with accurate and timely status notifications.
Process Suite: Design time improvements and security enhancements simplify and speed application development.
Content Suite: Enhancements to the Smart UI simplify workflow, collaboration, viewing, and records management. EP2 also includes new data visualization and reporting widgets, a new mobile experience, and deeper integration with Microsoft Office Online. Stronger control and governance offer new ways to intuitively add and manage metadata. eDOCS 16.2 will enable single search from the Outlook ribbon that returns all content in the user’s Outlook mailbox and DM library.
Discovery Suite: Decisiv 8.0 includes the first release REST API with secure full text and fielded search and a range of other capabilities for a broader range of Decisiv deployments. It also includes document relevancy display and document comparison features, as well as more flexible Smart Filters for even better search results and analysis.
“The additional enhancements offered through OpenText Release 16 enable a significant step forward in enterprise information management,” said Muhi Majzoub, executive vice president of engineering at OpenText. “With Release 16 EP2, we offer customers the features and enhancements they need to take their digital transformation strategy further and uncover valuable insights in their information that will lead their business to success.”
EP2 adds new integrations across the OpenText portfolio:
Business Network: Active Invoices with Compliance, Active Intelligence, and Active Orders have been integrated with the latest Trading Grid platform, while Trading Grid Analytics and data blending capabilities have been extended to all Trading Grid Messaging (TGMS) customers. RightFax, Fax2Mail, and Notifications have also been integrated with OpenText Analytics to power improved reporting and analytics for on-premises and cloud secure-messaging customers. New integration with Process Suite delivers BPM in the cloud, giving customers the ability to automate unique business processes and support complex integration requirements. EP2 will offer Active Invoice with Compliance (AIC) customers the ability to auto-provision non-EDI trading partners based on introspection of invoices submitted via email attachment.
Process Suite: Integration into Extended ECM has also been improved so that low-code applications can create tighter connections between content and business processes.
EP2 also offers additional ecosystem connectivity with new connectors and solutions:
Experience Suite: A new integration of OpenText Media Management with Adobe Creative Cloud enables designers to reuse media assets and streamline creative processes. EP2 also introduces a direct integration of the Marketo marketing automation application with OpenText TeamSite for improved campaign experiences.
Content Suite: Extended ECM platform offers stronger integration with leading applications including SAP S/4HANA, SAP Cloud for Customer (C4C), SuccessFactors, Hybris Marketing, and Archiving for Oracle EBS. Other enhancements include Lightning & Salesforce 1 UI/mobile support, VIM Integration into S/4 Hana Cloud, and improved Business References to strengthen visibility, functionality, and bulk operations via Extended ECM.
The general availability of EP2 has begun and all enhancements are expected to complete by May 31, 2017.
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