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Dell dives deeper into ‘IT democratization’

Dell dives deeper into ‘IT democratization’ 

In a recent discussion with technology journalist in Toronto, Armughan Ahmad, vice-president of Dell’s global enterprise solutions explained how over the years the company helped “democratize” IT by enabling customers configure their PCs and later on their servers.

Now Dell wants to help organizations do the same for their data centres.

Chief information officers (CIO) have always focused on capital expenditure (CAPEX) but new developments cloud-based technology and subscription-based IT models have highlighted the role of operational expenditure (OPEX).

Citing figures from IDC Canada, Ahmad said 75 %t of IT budgets is spent on OPEX items.


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“Enterprises want to drop their OPEX dramatically, but they can’t always achieve the level efficiency companies such as Amazon, Google and Facebook because they are not as automated as these companies which are able to employ a single administrator to manage 50,000 servers using commodity hardware,” he said.

This is where Dell comes in providing customers support for traditional IT infrastructures such as server farms and databases to connect to the cloud and big data applications in order to help these customers realize the benefits of cloud-ready platforms and software-defined networking, storage and data centre.

It’s all about enabling enterprises to thrive in the “future-ready economy,” according to Rola Dagher, general manager for enterprise solutions at Dell Canada.

“The future-ready economy is all about disruptive technology,” she said. “For example take a look at how Uber disrupted the taxi industry with the use of mobile technology.

One way Dell can help Canadian companies achieve success in the new environment is to enable them to ramp up processes through hybrid cloud solutions that enable “self-service,” provisioning, according to Connor Duffy, global strategist for enterprise solutions at Dell.

Using traditional IT models, developers typically take anywhere from five to six days to a minimum of 48 hours to provision a virtual machine.

“Now you can configure it yourself in 45 minutes,” Duffy said. “You might say what 45 minutes, well if you are able to repeat that throughout the year, that’s a substantial amount of savings in labour cost.”

Dell has developed hybrid cloud solutions through its collaboration with software maker Microsoft.

Other vendors, such as Cisco and Oracle also embracing this open source concept however, Ahmad argues that Dell’s degree of openness if greater.

You can’t buy a Cisco switch without its OS on it and it won’t let VMware or OpenStack play deep into its stack, he said.

“But a Dell switch can look like a Cisco switch but one that is free to work with multiple platforms,” said Ahmad. “We are willing to disrupt our own stack to serve our customers.”

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