Monitor 24-7’s IncidentMonitor v9.6 allows users to configure service catalogs and process flows, without fumbling around with java scripting.
According to the company’s Marketing and Sales Director Frank Huitenga, it’s something businesses have been waiting for.
“IncidentMonitor 9.6 was presented in Beta form at various events … and the result was overwhelming,” Huitenga says. “We received so many demo requests that we could hardly handle it, and within a few weeks we signed up a bunch of new customers.”
He credits the software’s promising start to no-fuss automated actions, support agents and a refreshed interface. With these features, there is little for users to worry about.
Many companies are shifting to more user-friendly forms of “light weight” java script to meet their clients’ customizable needs. Scott Walling, the co-founder of Monitor 24-7, claims that this solution just doesn’t cut it anymore.
“It still sounds like coding to me,” he says. “[With IncidentMonitor] we can really say that it is just a click, drag and drop.”
IncidentMonitor v9.6 is the latest version of the company’s PinkVERIFY ITIL service desk software. To make the global launch as accessible as possible, the new update supports more languages at an affordable price.
After positive response from clients in North America, Monitor 24-7 anticipates that the rest of the world will follow and leave coding behind.
To learn more about this new version, visit http://servicedesksoftware.monitor24-7.com.
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