Control Center for Mobile Enterprise automates the management of corporate mobile services and devices.
The solution, which is an extension of the Cisco Jasper Control Center IoT service platform, provides enterprises with fast delivery of services, lower operational costs and predictable telecom bills.
Control Center for Mobile Enterprise is directly integrated with service provider networks and systems, enabling real-time usage visibility, automated cost control and enterprise-grade self-serve management of mobile services and assets.
“Management of any connected device consists of common challenges like unpredictable service costs and inefficient management processes, and this is especially true for business mobile phones and tablets,” said Marc Austin, head of mobile enterprise products at Cisco Jasper. “Cisco Jasper has partnered with over 50 service providers worldwide to enable enterprises to automatically connect and manage their IoT services, and now we are extending the same proven capabilities to business mobile devices.”
Patchy mobile device control often results in issues such as delayed services, surprise telecom charges, high operational and support costs, and a poor employee experience. Mobility management is fraught with such inefficient processes, and enterprises are struggling to reduce their mobility total cost of ownership (TCO).
For example, Austin said, adding a travel plan, tracking devices, and allocating costs to the right cost center are often manual operational tasks. The process typically eats up the time of employees, IT teams, and employee helpdesk teams.
Control Center for Mobile Enterprise’s deep integration with mobile operator networks and systems delivers unique value to enterprises, including:
Real-time visibility into usage and charges – Typically enterprises don’t find out that their employees went over their designated smartphone or tablet data usage limits until 30-60 days after the fact. With Control Center for Mobile Enterprise, they know how much data is being consumed by each enterprise device on the platform, and how much it is costing, right this instant.
Automated controls over costs and services – Businesses spend a lot of time sifting through past invoices in order to figure out how to avoid surprise charges in the next month’s phone bill, an approach that is reactive and ineffective. With Cisco Jasper’s platform, enterprises can, for example, create and enforce a roaming policy that automatically upgrades employees who are about to hit their travel plan’s data limit to the next travel plan level. The platform also enables administrators to automatically detect and suspend any SIM that is removed from a device to prevent fraudulent use.
Enterprise-grade self-serve management – For most organizations, managing mobile services and devices and supporting mobile employees is fraught with manual, offline processes. Basic tasks like adding features, suspending subscriptions, swapping SIMs, and upgrading devices either are labor-intensive or cannot be performed for more than one employee at a time. With Control Center for Mobile Enterprise, enterprises can self-manage their entire mobile workforce with a few simple clicks.
As more and more mobile device are deployed in the corporate space, the need for a way to effectively managed them will become more in demand. according to Jeff Orr, research director at ABI Research.
“In the next two years, business smartphones will grow to over 1 billion subscribers globally,” said Orr. “There is an immediate market need for solutions that help enterprises automate device connectivity, usage accounting, and service management, to curtail unnecessary mobility expenses.”
“The Control Center for Mobile Enterprise platform, as an integral part of Telus IQ, has enabled us to truly transform our corporate client experience, delivering instant visibility and controls to our customers,” said “We have always been committed to creating an exceptional experience for our customers,” said Craig Thornton, vice president, business mobility solutions, at Telus . “We are already seeing excellent market traction and great customer feedback on the platform.”
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