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Case Study: Canderel and Citrix

Case Study: Canderel and Citrix 

The Business Problem

“Application deployment was a manual process that was applied at the asset level for each of the local workstations,” said Lance LeBlanc, VP, Information Technology, Canderel. “The process was labour-intensive, inefficient and counterproductive for the organization.”

LeBlanc and his team began to search for a solution that would deliver applications in a more efficient manner.

The Solution

After searching for a solution provider, LeBlanc selected Citrix. He and the IT department chose Citrix’s products because of its integrated suite of applications. Canderel implemented XenCenter and XenApp. XenCenter is a graphical virtualization management interface for the company’s XenServer. It is designed to manage servers, resource pools and shared storage, as well as to deploy, manage and monitor virtual machines from a Windows-based desktop. Canderel uses XenCenter to host the company’s virtual server infrastructure. XenApp is a virtual application delivery solution. It provides Windows apps as secure mobile services. Canderel uses XenApp to service the application delivery model.

This implementation was part of a larger project, LeBlanc explained. “Several business requirements were taken into consideration when we designed the solution,” he remarked. “Citrix facilitated the process that was required in order to successfully orchestrate the company’s business continuity and disaster recovery plan across the country.”


Canderel implemented Citrix’s solutions in four stages. The first stage involved bringing in CloudOps, a Montreal-based cloud infrastructure firm, to assess the gaps between Canderel’s business requirements for agile delivery of applications to current and new employees and partners. CloudOps’ assessment documented these requirements. “CloudOps also assisted with the revolution of our existing delivery model which was time consuming and device-centric,” LeBlanc added.

During the second stage, CloudOps worked with Canderel to design and provide a solution that meet all of the requirements within the allocated budget. The third phase of the process was deployment. “In this stage, Canderel introduced the solution to a pilot group of end-users for acceptance testing and provided training to the end-users,” LeBlanc said.

The fourth stage involves ongoing operational management by CloudOps and Canderel. The two companies actively seek feedback to allow for the successful evolution of the implementation in order to meet new business requirements.

Lessons Learned and Best Practices

LeBlanc noted that there was one important lesson Canderel learned during the implementation process. With the fast-paced growth of the organization and the requirement to quickly spin up new offices and sales centres in remote locations, he and his colleagues recognized the need to implement a new set of capabilities in order to not only integrate the diverse legacy applications but to ensure that their employees were up and running with full access to their corporate systems in hours rather than weeks.

A best practice that Canderel discovered was moving end users’ computing into the data centre. “Our employees now have the ability to access all of our corporate applications at anytime from anywhere and on any device without the assistance of an IT resource,” LeBlanc remarked.


LeBlanc cited several gains Canderel has reaped as a result of implementing Citrix’s products. “Canderel’s application delivery model is now in real time and supports across platform devices and a range of different operating systems,” he noted. “Citrix has enabled IT to ability to respond faster and with less effort to new business requirements.” In addition, the end-user experience has improved and it is easier to access systems remotely.

Two additional benefits are lower risk and the formulation of a disaster recovery plan. “Citrix has reduced the company’s operational risk by keeping sensitive data in the data centre where it can be protected and backed up,” LeBlanc explained. “Citrix has also paved the way to implement business continuity and disaster recovery across our entire group of companies.”

This article appears in the April-May 2014 issue of IT in Canada. To read the rest of the issue, click here

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