Those were just a few of the tweets over the last few weeks from frustrated iPhone 6 and 6 Plus users who have had to deal with Apple’s failure to properly address a design failure in the company’s smartphone which causes the device to freeze up and not respond to touch commands.
Although the touch disease has, by some accounts, reached epidemic proportions, many users claim that Apple has stubbornly refused to comment, or have done very little to solve their problem.
— Onion City Tech (@OnionCityTech) October 3, 2016
Now, there are at least three class action lawsuits being prepared against Apple over the matter. One of them is in the United States and the two in Canada.
In September, Merchant Law Group LLP., a law firm with offices across the country, filed a Canada-wide lawsuit against Apple, and another one for Quebec residents.
“Merchant Law Group LLP is investigating a national class action litigation against Apple Inc (AAPL.O) in relation to its iPhone 6 and iPhone 6 Plus smartphones,” a notice on the firm’s Web site said. “It is alleged that the iPhone 6 and iPhone 6 Plus smartphones contain a defect, which causes the phones’ touchscreens to become unresponsive, making them unusable.”
According to the law firm, it has observed that the problem often surfaces after a flickering gray bar appears on the touchscreen of the iPhone 6 or 6 Plus device.
“Apple has long been aware of the defect…but has refused to fix it,” Merchant said.
The touchscreen controller chips in the phone’s motherboard are not properly secured and this is causing the phone to malfunction, according to the lawsuit.
— Joseph von Meding (@jvmeding) September 28, 2016
Richard McCune, a partner at McCuneWright who is leading the lawsuit, told Motherboard that more than 6,500 people have contacted his firm saying that their phones have been affected by the touch disease.
“Many other iPhone owners have communicated with Apple’s employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so,” according to the lawsuit.
A blog in the ifixit.org site, relates the experiences of some iPhone 6 users when they tried to have their phones fixed by Apple.
“I took [my phone] to the ‘Geniuses’ at Apple Store in Westfield Valley Fair mall (Santa Clara, CA),” one iPhone 6 Plus owner wrote on Apple’s support forum. “After a very long wait (~2 hrs) I finally met with a rep. He acknowledged the problem (he was very familiar with it), but said Apple doesn’t recognize it as an issue, and so there is not much he can do.” Another iPhone 6 Plus owner was apparently told by an Apple employee that people come in with this issue “several times per day.” “After talking to a tech, I got exactly what I expected ‘You’re out of warranty and you’re [sic] only option is to buy a new phone,” the user wrote.
According to the site, replacing the touchscreen won’t fix the problem. “The gray bar eventually shows up on the new screen, too. Because, according to repair pros, the problem isn’t the screen at all. It’s the two touchscreen controller chips, or Touch IC chips, on the logic board inside the phone.”
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