Under the agreement, Salesforce customers will be able to use the company’s core services such as Sales Cloud, Service Cloud, Community Cloud, Analytics Cloud and more delivered through the AWS cloud infrastructure in Canada. These services will be available sometime mid-2017.
“These new integrations across business intelligence, IoT, and developer tools will make it easier for our joint customers to analyze data and build new applications,” said Andy Jassy, CEO, AWS.
“Integrating AWS’ industry-leading infrastructure services and technologies with Salesforce will bring even more exceptional solutions to our customers,” Marc Benioff, chairman and CEO, Salesforce, added.
As part of the global strategic alliance, the companies will deliver integrations that will connect the Salesforce Platform with Amazon AppStream 2.0, AWS IoT, Amazon Redshift, Alexa and Amazon Virtual Private Cloud (Amazon VPC).
The integrations include:
Desktop apps within Salesforce Lightning through Amazon AppStream 2.0: Amazon AppStream 2.0 is a fully managed, secure application streaming service that allows customers to stream desktop applications from AWS to any device running a web browser, without rewriting them.
It provides users instant-on access to the applications they need and a responsive, fluid experience on the device of their choice. Amazon AppStream 2.0 is expected to be made available in the Salesforce AppExchange as a Lightning Component in the first half of 2017, enabling customers to easily and seamlessly integrate streaming applications from the AWS Cloud directly within Salesforce.
An end-to-end IoT solution with Salesforce IoT Cloud and AWS IoT: AWS and Salesforce are building a new native integration to help businesses generate value from the trillions of events generated by connected devices.
AWS IoT is a managed cloud platform that lets connected devices easily and securely interact with cloud applications and other devices. Salesforce IoT Cloud connects with AWS IoT to combine device data with customer data in Salesforce, allowing businesses to create meaningful customer experiences based on real-time activity across all their connected devices. For example, an energy company that maintains millions of IoT-enabled thermostats across the globe can use AWS IoT to ingest and manage the data generated by those thermostats.
The data collected can then seamlessly pass into Salesforce IoT Cloud, where it is combined with customer data in Salesforce. By combining AWS IoT thermostat data with Salesforce IoT customer data the energy company is able to automatically create service cases if device faults are detected or create a new sales opportunity based on product usage.
A connected analytics solution with Salesforce Wave Analytics and Amazon Redshift: AWS and Salesforce are building a new connector that links data from Amazon Redshift, a fully managed, petabyte-scale data warehouse service, to Salesforce Wave Analytics, a flexible analytics solution and suite of apps for sales, service, marketing and IT.
By combining the actionable intelligence and rapid responsiveness of Wave Analytics with the scalability and fast-query performance of Amazon Redshift, customers will be able to seamlessly analyze large datasets. This will enable businesses to instantly explore information, find insights, and take actions from a greater variety and volume of data—all without investing the significant time and resources required to administer a self-managed on-premises data warehouse.
Smart Voice Apps with the Salesforce Platform and Alexa Toolkit: Alexa, the brain behind Amazon Echo, provides capabilities that enable customers to interact with devices in a more intuitive way using voice input.
The Alexa Toolkit for Salesforce is a collection of technical resources from both Alexa and Salesforce that will allow developers to easily harness the power of Alexa and Salesforce together to build compelling voice-enabled experiences. Developers will be able to learn how to build Alexa Skills for Salesforce through Trailhead, the Salesforce learning platform. For example, developers can build an integration through the Alexa Toolkit for Salesforce that enables Alexa to tell sales reps the current status of top deals or brief them on their next meetings.
Simple, secure connections between Salesforce Heroku applications and Amazon VPCs: Customers of both Salesforce Heroku and AWS have long wanted to enable their Heroku applications and their resources running in Amazon VPCs (Virtual Private Clouds) to work together without using a public network connection.
With the addition of Amazon VPC Peering for Salesforce Heroku Private Spaces, businesses can now establish network connections between their Heroku applications and Amazon VPCs with all the security and compliance benefits of a private network. The integration makes the process as simple as connecting two Amazon VPCs and provides the same security characteristics as well.
Amazon AppStream 2.0 is expected to be generally available in the Salesforce AppExchange as a Lightning component in the first half of 2017. Pricing will be announced at the time of availability. The new IoT integration is available in preview.
Amazon Redshift connected is expected to be available in the first half of 2017. Alexa for Salesforce Toolkit and Trailhead for Alexa Skills are expected to be generally available to customers in the first half of 2017 at no additional cost.
VPC Peering for Heroku Private Spaces is currently in beta and is expected to be generally available in the first half of 2017 to Heroku Private Spaces customers at no additional cost.
Salesforce’s core services are expected to be available on AWS public cloud infrastructure in Canada in mid-2017.
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